Privacy notice
Zed Logistics Ltd
1. Introduction
At Zed Logistics Ltd, we are committed to protecting your privacy and handling personal data responsibly and transparently.
This Privacy Notice applies where Zed Logistics Ltd acts as a data controller, meaning we determine the purposes and means of processing personal data.
This notice applies to:
- Users of our transport and delivery services
- Users of our courier services
- Courier recipients / consignees
- Self-employed contractors, customers and suppliers
- Employees of our customers and suppliers
- Prospective customers and their employees
- Individuals featured in promotional or marketing materials
- Visitors to our website
2. How We Use Personal Data
a) Transport Services
We process personal data to provide transport services, manage bookings, maintain customer relationships and for general business administration.
Lawful basis: Legitimate interests – provision of transport services.
Special category data: Where specific medical or accessibility requirements are disclosed, we process this information only with your explicit consent and retain it only for the duration necessary to provide the agreed service.
Retention: Up to three years from the end of the business relationship.
b) Courier Services (Customers and Users)
We process personal data to provide courier services, manage collections and deliveries, and maintain accurate business records.
Lawful basis: Legitimate interests – provision of courier services.
Retention: Up to three years from the end of the business relationship.
c) Courier Recipients / Consignees
We process names, addresses and contact details solely for the purpose of completing deliveries.
Lawful basis: Legitimate interests – fulfilment of delivery services.
Retention: Only for as long as necessary to complete the delivery and any related administrative requirements.
d) Customers, Suppliers and Their Employees
We process personal data for communication, contract management, service delivery, record keeping, and to meet legal, accounting and regulatory obligations.
Lawful basis: Legitimate interests – maintaining business relationships and delivering contracted services.
Retention: Up to ten years where required for legal, regulatory or contractual purposes.
e) Prospective Customers and Their Employees
We process personal data to communicate with organisations with whom we may establish a business relationship.
Lawful basis: Legitimate interests – business development and service promotion.
Retention: Up to five years from last meaningful contact.
f) Promotional and Marketing Material
We may process personal data, including photographs or video images, where individuals appear in promotional or marketing materials.
Lawful basis: Legitimate interests – promotion of Zed Logistics Ltd services.
Retention: For as long as the material remains relevant, up to a maximum of ten years.
Where required, personal data may be shared with third-party marketing providers solely for the purpose of producing promotional materials.
3. Data Sharing
Zed Logistics Ltd does not sell or rent personal data and does not share personal data for third-party marketing purposes.
Personal data is shared only where reasonably necessary to:
- Deliver services
- Maintain business relationships
- Comply with legal and regulatory obligations
4. Website Analytics
We use website analytics tools to collect anonymised information about website usage and performance. This may include IP addresses, which are anonymised prior to analysis.
We do not store directly identifiable personal data through analytics tools and do not attempt to identify individuals from aggregated analytics data.
5. Your Rights
Under data protection legislation, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure or restriction of processing where applicable
- Object to processing based on legitimate interests
- Opt out of direct marketing at any time
- Withdraw consent where consent is the lawful basis for processing
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.